"I just wanted to email to say a huge thank you to andy who came out today and worked very hard to make my hot tub functional again

Having a disabled child who has a tendency to break things has meant it was in a bit of a state

I can not explain how much a difference having the hot tub back in use will make to out family.

Once again thank you andy for being so tenacious at getting it as good as possible as well as being very patient and polite."


"My Grandee is simply the best!

At the end of the day it’s the perfect way to un-wind & relax. The installation team were brilliant, making everything simple & virtually hassle free.

A purchase that can only help to improve the value of the property."


"The guy who came to commission the tub last Thursday, I think his name was Pete, is an absolute asset to yourselves, he was knowledgeable, so very patient and a wicked sense of humour too!!"


"I have just had Andy your engineer out to sort my hot tub out. Although I had to part with money for parts that were broken due to age etc I would like to thank Andy for being so helpful, honest and a credit to your company.

He has saved my daughters 11th birthday hot tub party!!!

Many thanks to Andy again"


"I just thought I would take this opportunity to thank all of you there at Hot Tub Assist for the recent dealings we have had in regards to our Tiger River spa. I can highly recommend your company to anyone needing assistance with a Hot Tub from my experiences over the last few months.

I first got in touch with Hot Tub Assist when my 2003 Tiger River Spa developed a crack in the Shell which needed repair under warranty, one simple phone call was all that was required to set things in motion, Hot Tub Assist took care of everything arranging with us to collect the spa and take it away for repair, keeping us fully informed at all times as to progress of the repair. All works that Hot Tub Assist have carried out for us have been carried out to a very high standard.

I only wish other companies offered this level of after sales service it really is a rarity these days to find a company that would go to the lengths Hot Tub Assist have to ensure customer satisfaction, truly a first rate experience in every way.

Once again I thank you all at Hot Tub assist for everything you have done for us."


"Andy has worked so hard to resolve our problem, working over and above my experiences with tradespeople. He obviously takes pride in his job and is a great ambassador for your company.

Excellent communicator, polite, hardworking and he's always so happy!"


"Just a quick e-mail to thank you so much for the Gold Service administered to my Hotspring Prodigy hot tub. Although I think I have performed the maintenance checks reasonably well over the 4 years I have owned the spa, I began to get a niggle that perhaps it would be wise to get a full check up and service. With all the trees near the tub I suspected that, over the years, it was inevitable that there would be a build-up of "crud" in the system. The Gold Service indeed proved this to be the case.

To know that everything is running well and at optimum, for the age of the equipment, is very re-assuring and I know too that there will be many more years of enjoyment to be had now that the service has been carried out.

So, thank you again and a special thanks to Andy who gave me invaluable information and performed the service with great professionalism."


"Just a quick note to congratulate the two guys that delivered the tub yesterday. Please pass my thanks and gratitude for a job well done.

They were very professional and totally committed to ensuring the tub was delivered to my complete satisfaction. Regarding the ramp that was manufactured on site, I think Evil Keneval would be proud of it!

Well done all."


"Just like to say that your service technician, Matthew, did a first class job. Hot tub looks like new !"


"Thank you very much to everyone involved in the safe arrival and installation of our new tub.

To Kelly for organising the installation date and Jason and Andy for their sterling efforts to install last night.

My experience from start to finish has been first class."


"A very professional service, all the staff were polite and friendly would happily recommend to others."