Delivery Day

Our team will call you when they’re on the way with an estimated time of arrival. Once there, they’ll walk the route to confirm the ‘plan of access’ and start filling a holding pool from your water supply.

If this is the first spa you’ve owned, we’re sure the excitement will have been building. Possibly nerves too as you’re about to watch tradespeople lift your valuable purchase over a gate or fence.

You're in the hands of experts and our installers will help both you and any inquisitive neighbours relax.

Our engineers take the risks of electricity seriously, and your hot tub’s electrics will be tested thoroughly to ensure your safety.

Your custom configuration will also be installed, which may include Everwood™ steps, wireless audio system, HD TV monitor or a Lift N’ Glide™ cover lifter.

The holding pool should now be full, and we’ll use a submersible pump to fill your spa from the pool.

Regardless of how much experience our installers have, the moment their finger hovers to power-up is always a tense one (though some will only admit it at the Christmas party).

We’ll test all your equipment to ensure it’s functioning correctly, and then guide you around the spa to demonstrate how everything works. We’ll also give you instructions and tips for maintaining your water chemistry.

With your spa installed, manuals and chemicals in hand and music possibly playing on the stereo, we’ll ask you to sign the paperwork and take you through the chemical quick reference guide.

As we clear up ready to leave, you’ll almost be ready to start enjoying your new spa.

Within 24 hours the hot tub will have heated to the right temperature. You can then dip a test strip to check the chlorine, PH and total alkalinity.

Adjust as necessary, and then you can say, shout or scream: