Delivery planning process?

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How do you plan my hot tub's delivery?

  • Request for delivery

    Your HotSpring showroom will process your order and send us a ‘request for delivery’, and we’ll contact you as soon as it’s been received and start planning the delivery.

    If you’re moving to a new home, then you’ll need to contact us to request a quotation.

  • Delivery date reserved

    We’ll discuss access to your property and then reserve the appropriate vehicle from our fleet of Hiab and flatbed trucks.

    Our installers will have the date added to their diaries, and you’ll receive a confirmation letter via email.

  • Plan of access

    We’ve learned to prepare for everything, so you’ll be asked to complete a ‘plan of access’ so that we know the route we’ll be taking from kerbside to the hot tub’s base.

    We’ll also ask for photographs or a video of the route. Our installers have a keen eye for the smallest of items that might present a potential obstacle or hazard on the day.