Privacy Policy & Cookies

Privacy Policy & Cookies

Hot Tub Assist Limited is based at 23 Robjohns Road, Widford Industrial Estate, Chelmsford, CM1 3AG. “Personal data” and/or “special category data” (as defined in UK data protection legislation) are processed as part of the contracted services and/or for administrative procedures. Respect for privacy is very important to us – all feasible security measures are in place. Data are held as long as may be required for the purposes they were collected and/or if there is a statutory retention period in place. All destruction of data is by secure means.

Where we process data “under instruction” from a third party company – ie delivery of the Hot Tub – we are the “data processor”. But we may process data as “data controller” for our own contracted services and/or administration.

Data may be shared with third parties as part of our contracted services and/or if we are required by UK law to do so. We cannot accept any liability for any processing conducted by a third party outside our remit.

As part of our compliance, we have conducted a cookie audit on our website. Cookies are internet files used by the system to view websites and their content. We utilise analytical cookies to help us monitor and develop our site. None of the cookies we use are intrusive on your system, or persist any personally sensitive information. You are at liberty to turn off cookies through your browser, but you should be aware that this may affect your viewing experience.

None of the above affects your rights under the legislation, in particular your right to access the data we hold on you. If you wish to request a copy of your data, please submit it in writing/email to the Company. Please include enough information to enable us to identify you and search for appropriate data.

If you are dissatisfied with this policy, have queries about our data protection procedures or wish to lodge a complaint, please contact the business in the first instance. Thereafter you have the right to submit a complaint to the Supervisory Authority, the Information Commissioner’s Office (ICO):

The Information Commissioner’s Office

Wycliffe House

Water Lane


Cheshire SK9 5AF

Chemicals, Parts & Accessories

Spa Delivery & Moves

You might have recently purchased a spa from a HotSpring showroom, or you may be in the process of moving to a new home and want to take your beloved hot tub with you.

Our skilled installers and fleet of Hiab and flatbed trucks simplify a complex process.

Narrow alleyway? No problem.

Hot Tub Repair

Losing the enjoyment your hot tub provides can be frustrating and stressful.

As HotSpring® specialists, our technicians’ vans are stocked with most spare parts, and it’s likely that we’ll be able to repair your spa on our first call-out.

Contortion is in our engineers' job description.

Spa Servicing

During weekends, you might be meeting friends or occasionally working. You might not have the several hours needed to drain, scrub and refill your spa.

Our service plans do more than just clean. They identify wearing components before they fail and contribute to other faults.

Testing a spa's components requires expertise.

Spa Extended Warranty

Subtle leaks and intermittent electrical faults have been known to result in several visits to find and resolve.

After your manufacturer’s warranty has expired, you can protect yourself against the cost of multiple call-outs with our Spa Shield extended warranty.

Spa Shield helps protect precious downtime.