Repair Flow One
Contact our service department
Our front-line team can be contacted on freephone 0800 849 2468, or via email at service@hottubassist.co.uk. You can also request a call-back, and we’ll ring you at a convenient time.
Initial fault discovery
There aren’t many faults that our service team haven’t dealt with. Initial diagnostics often reveals that simply replacing a filter, or releasing an air lock, will resolve your issue.
Detailed diagnosis & repair estimate
Your hot tub’s problem may be serious and require an engineer. Our diagnosis will approximate the cost of the repair (unless the fault's covered by manufacturer’s warranty or Spa Shield)
Arrange a date for the call-out
A date for our technician to visit will be booked. We won’t promise that the sun will be shining, but we do promise that we'll be there even if it's raining.