Returns Policy

Our returns policy

Our returns policy is provided in addition to your statutory rights.

Your right to cancel for any reason (online and phone orders)

  1. Just tell us that you wish to cancel within 14 days of receiving the goods
  2. Simply return the goods to us within 14 days of notifying us
  3. Please ensure the goods are unused, in the original packing, and in the same condition as you received them
  4. We may arrange for the goods to be returned to us
  5. We will refund the card used to make the purchase within 14 days of receiving the goods back

Faulty or misdescribed goods

  1. You are entitled to a refund, replacement or repair of any faulty or misdescribed goods
  2. We will make the arrangements to have the goods returned to us
  3. Any liability is limited to any statutory obligations that apply to us or our suppliers

Chemicals, Parts & Accessories

Spa Delivery & Moves

You might have recently purchased a spa from a HotSpring showroom, or you may be in the process of moving to a new home and want to take your beloved hot tub with you.

Our skilled installers and fleet of Hiab and flatbed trucks simplify a complex process.

Narrow alleyway? No problem.

Hot Tub Repair

Losing the enjoyment your hot tub provides can be frustrating and stressful.

As HotSpring® specialists, our technicians’ vans are stocked with most spare parts, and it’s likely that we’ll be able to repair your spa on our first call-out.

Contortion is in our engineers' job description.

Spa Servicing

During weekends, you might be meeting friends or occasionally working. You might not have the several hours needed to drain, scrub and refill your spa.

Our service plans do more than just clean. They identify wearing components before they fail and contribute to other faults.

Testing a spa's components requires expertise.

Spa Extended Warranty

Subtle leaks and intermittent electrical faults have been known to result in several visits to find and resolve.

After your manufacturer’s warranty has expired, you can protect yourself against the cost of multiple call-outs with our Spa Shield extended warranty.

Spa Shield helps protect precious downtime.