Service Terms & Conditions

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Servicing Terms & Conditions

  • Labour charges

    • Spa Revive includes up to 4 hours of labour

    • Spa Refresh includes up to 2 hours of labour

    • Spa Review includes up to 45 minutes of labour

    • A £30 surcharge applies to Refresh and Revive services on certain models due to increased complexity when performing the service. As a guide, those models will generally have 2 or 3 jet pumps. Our service team will confirm if this surcharge applies to your hot tub.

    • £33 surcharge applies to all services within London's Ultra Low Emission Zone (ULEZ)

    • £60 surcharge applies to all services within London's Congestion Charge zone.

    • Customers will be liable for any other surcharges e.g. parking

    • Any additional labour required on the day of the service will be charged at £24 per 15 minutes

  • Should component testing/inspection reveal that any parts require replacing or repair, our technician will explain what’s required and provide a quote, which will be subject to our usual parts and ongoing labour rates

  • If your spa's fault is covererd by manufacturer’s warranty or HTA’s Spa Shield protection, there will be no charge for any repair costs.

  • Due to a variety of possible conditions and factors, we are unable to guarantee that we will be able to complete any additional repair work on the day of the service. Subsequent visits will be subject our usual call-out charges (unless condition 3. above applies).