Spa Shield Terms and Conditions

Spa Shield Extended Warranty Terms & Conditions

What is covered?

  • Components

    includes electrical components, air valves, levers, bezels and jets

  • Lighting

    covers the LED light assemblies

  • Heating

    covers the heater assembly, heating elements and leaks in seals

  • Ozone

    covers electrical components, tubing, check valve, injector, corona discharge cell and exterior housing

  • Leaks in the plumbing

    includes wall and jet fittings, lighting system fittings, internal plumbing, internal glue joints, drains and all bonded parts

  • Leaks in the shell

    covers cracks or leaks in the shell’s material

  • Cabinet

    covers the cabinet’s structural integrity

What isn\'t covered

  • Bleaching, fading, staining and wear and tear to the shell surface and/or the cabinet
  • Repair of accessories, such as stereos, TVs, Ace, steps, spa cover, cover lifters and hand rails
  • Repair/replacement of consumable items, such as Silver Ions, filters and pillows
  • Any failure in the electrical supply, such as plugs, sockets, isolators, cabling and fuses
  • Repair due to failure caused, either directly or indirectly, by poor maintenance and/or misuse
  • Repair, damage or loss caused, either directly or indirectly, by a repair, service or maintenance carried out by anyone other than HTA’s engineers
  • Repair or loss caused by any kind of accident
  • Consequential loss of any kind
  • Loss of amenity while the spa is unusable and awaiting repair
  • Costs associated with clearing obstacles from the work area or extracting the spa from restricted areas, such as decking or specialised spa enclosures and buildings
  • Any failure or damage caused by natural events or disasters, such as flooding, hurricane, blizzard, riot and lightening
  • Any failure or damage caused by an infestation of pests/vermin, such as mice, rats, wasps, bees and hornets
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Are there any restrictions?

  • We only cover spas that are being used in a domestic setting.
  • We reserve the right to refuse cover or reject a claim for repair if the manufacturer’s instructions regarding your spa\'s routine maintenance are not being carried out.
  • Any repair work completed by anyone other than HTA’s engineers will not be reimbursed.
  • We only provide cover if a pre-inspection of your spa was carried out by a HTA engineer.
  • Only to fit, use or apply any accessories or consumables that are approved by HotSpring and HTA.
  • This warranty is non-transferrable.

What are my obligations?

  • You must carry out routine maintenance as specified in your manufacturer’s instructions.
  • You must contact our service department by email: or phone: 0800 849 2468 to report a fault when it occurs, and accept that repairs under this warranty can only be carried out by HTA’s engineer.
  • After a repair has been completed, you agree that any salvage becomes the property of HTA.
  • You must notify us if you are moving, and we reserve the right to cancel the contract if you’re not using trained HTA installers to transit your spa to your new home.
  • You agree to the warranty’s terms and level of cover.
  • You agree to pay the premium specified in your schedule each month.

Where am I covered?

  • Your spa is covered anywhere within England & Wales while the spa is located at the same address where the pre-inspection check was completed.
  • This warranty is governed by the laws of England & Wales and does not affect your statutory rights.

What are HTA\'s obligations?

  • After a reported claim, we will arrange for a skilled engineer to visit at the earliest available appointment.
  • Should a replacement part be out of stock, we will source one from our supplier network. We will not be responsible for any loss of amenity while we await delivery of replacement parts.

How do I cancel my warranty?

  • Please contact our service department (email: or phone: 0800 849 2468) and request to cancel.
  • We reserve the right to charge a cancellation fee equal to one month’s instalment.
  • If you have made any claims, the outstanding balance of 12 months premium will be due.

Chemicals, Parts & Accessories

Spa Delivery & Moves

You might have recently purchased a spa from a HotSpring showroom, or you may be in the process of moving to a new home and want to take your beloved hot tub with you.

Our skilled installers and fleet of Hiab and flatbed trucks simplify a complex process.

Narrow alleyway? No problem.

Hot Tub Repair

Losing the enjoyment your hot tub provides can be frustrating and stressful.

As HotSpring® specialists, our technicians’ vans are stocked with most spare parts, and it’s likely that we’ll be able to repair your spa on our first call-out.

Contortion is in our engineers' job description.

Spa Servicing

During weekends, you might be meeting friends or occasionally working. You might not have the several hours needed to drain, scrub and refill your spa.

Our service plans do more than just clean. They identify wearing components before they fail and contribute to other faults.

Testing a spa's components requires expertise.

Spa Extended Warranty

Subtle leaks and intermittent electrical faults have been known to result in several visits to find and resolve.

After your manufacturer’s warranty has expired, you can protect yourself against the cost of multiple call-outs with our Spa Shield extended warranty.

Spa Shield helps protect precious downtime.